Wednesday, October 26, 2011

She Got It! - October 4, 2011

If the measurable effectiveness of our customer service is reflective of our state as  a nation,
we are in trouble!

Hallelujah!  Oh my word!  The lost is not lost! 
Day eleven and the 3 - 5 day delivery made it’s way to Jen!  Yeah!  She has her “no longer a surprise” birthday surprise.  Or, maybe I should rephrase that a bit.  She did get a birthday surprise - against all odds-  the packet came!

What a joy to see Jen post her opening of the packet!
What a joy to see Jen savor each simple birthday card, each printed greeting, each hand decorated envelope!  She even welcomed the flat mylar balloons as new wall art!  Yes, there were a few treats a bit more unique and exciting; but by and large this was just light weight and fun stuff from home and the people who are still on this side of the pond and wishing Jen well!

Remember I had purchased what I understood to be  “3-5 day delivery, delivered to Jen’s office, no fees to be paid by her” shipping via the USPS?

    Even in America, guess which of those desired outcomes came to reality?

    None! 

    11 days for delivery

    She had to go to the post office to receive the packet.

    She had to pay about 200 denars for it to be released to her.

    I will just smile and be delighted she got her packet! 

    I will just enjoy the fresh air I breath!  I will just savor my iced tea.  I will just count my blessings!

    But, oh my word!

    There are times when research, preparation, and strategic planning do no bring you the reality of your desired outcomes!  Get over it!  And just pray the sun will still come up tomorrow!

    Even in America, things fall short and we can lose a football game!  In fact, every weekend 50% of us do lose the football game.

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