Still Learning About the Mail - October 9, 2011

It has already been said, but:

Oh my word!

If  the measurable effectiveness of our customer service is reflective of our state as  a nation, we are in trouble!

As hard as we have tried to learn how to mail to Tetovo and what to expect when we mail; there are some things that just make you shake your head and wonder about the sanity, logic, and competency of the human race!

You will never guess what came today?

The first and only response I have received from USPS customer service.  It was not a phone call, like I was told I would receive.  It was an e-mail. 

And here is what it says:

Thank you for requesting a Proof of Delivery letter on your shipment.

Your Proof of Delivery letter is included in a PDF file attached to this e-mail.

Results provided by the U.S. Postal Service.
“In response to your request we regret to inform you that we were unable to locate any delivery information in our records regarding your item.”

Well, there you have it.  The USPS has fulfilled their customer service role in investigating our packet not being delivered on time  - by declaring it not delivered!

Oh my word!

Thank goodness that Jen confirmed for me its delivery!  And if I go to track and confirm on the USPS web site, it declares the packet delivered.  I guess the customer service right hand just doesn’t know what the left hand has done.

Nothing is perfect.  Nothing is guaranteed. Those are not the expectations of most reasonable people.  But if our country is going to move forward I know a place we can start!  We could start with improving customer service effectiveness!

My search continues for “someone” or “something” that can answer my questions about international mail.  The USPS web site is not able.  The USPS clerks at post offices are not able.  The customer service representatives of USPS are not able.  Where do I go next for information and assistance?

While I ponder and search I do count my blessings.  IF I had to choose which ONE form of communication I had functioning between Jen and I ...  which would I choose?  Internet or SNAIL MAIL?

Enough said....  thank God for the invisible and the blessings we are enjoying through the internet world’s communications!  Thank God for e-mail, facebook, google voice, and skype!  Not that wifi and ethernet are perfect, but when compared to the USPS .....    Oh my word!